800.TAILWINDS
(800.824.5946)
M-F 8 AM - 5 PM PACIFIC
ORDERING AND SHIPPING INFORMATION

ORDERING: We accept American Express, Discover, MasterCard, Visa and PayPal as payment methods. Only PayPal orders with a confirmed shipping addresses are accepted. Single orders over $600.00 may only be shipped to the billing address. Prices are subject to change without notice. Extra discounts and/or special pricing may not be combined. Only one discount or special pricing may be used per order.
STANDARD DELIVERY: Most in-stock items that are ordered with ground service are usually shipped within 2-business days of receipt of your order unless otherwise noted in the product description. We ship via FedEx, UPS and the U.S. Postal Service. You can expect to receive your order within 3-8 business days. The shipping costs for Alaska, Hawaii, APO and FPO addresses may be more depending on what is ordered and how we ship. We will contact you via e-mail if shipping costs are higher. We ship Monday through Friday with major holidays excepted. Personalized items and certain custom items may take longer. Please refer to the product description for these items.
RUSH DELIVERY: We offer Express Shipping (1-2 business days), and Priority Shipping (2-4 business days) on all in-stock items. Pricing for Express and Priority Shipping will vary depending upon box weight and box size, and this pricing is shown during the checkout process. Orders need to be placed by 10:00 A.M. Pacific time for same day shipping. Delivery time does not include weekend days and holidays. Certain products are not available for rush delivery. Please be aware that due to Covid-19 the shipping carriers do not currently guarantee their delivery times. Additionally, shipping carriers do not guarantee delivery times for weather events. We apologize if the arrival time is missed but the shipping cost is not refundable.
FREE SHIPPING: When free shipping is offered it is for ground service in the lower 48 states.
SPECIAL ORDER MERCHANDISE: These items are procured based upon order demand. A 50% non-refundable deposit is required at the time of order with the balance being charged at the time of shipment. Special order merchandise is not returnable.
INTERNATIONAL ORDERS:
Most international orders outside North America are generally shipped via USPS Priority International, usually a 6-10 business day air service. The shipping rates shown to different countries are the same amount that Tailwinds is charged by the United States Postal Service to deliver the item(s) placed on order. Ship charges may be more for countries like New Zealand or Australia where we need to double box to protect the product from potential breakage. You will be notified by email for your approval if additional ship funds are required. International orders over $200 are accepted with PayPal payments only and may require shipping by an alternative carrier. You will be notified via email if this is the case and advised of a different ship charge for your approval. Customers are responsible for any custom duties or taxes. Please be aware that not all items are available to be shipped internationally and Tailwinds only ships to countries where insurance is available. Sorry but we do not offer Express Shipping for international orders. Customers will be notified by email should we be unable to deliver the merchandise placed on order and appreciate your understanding when this occurs.
SALES TAX: Sales tax is necessary for deliveries to the state of California only. The current tax rate is 7.25%.


TERMS AND CONDITIONS


Please read the following terms and conditions carefully as your use of service for Tailwinds.com operated by Tailwinds, Inc. (“Tailwinds”) is subject to your acceptance and compliance with the following Terms and Conditions (“Terms”).

PURCHASES:

If you wish to purchase any product or service you may be asked to provide relevant information to process the order. Please be sure to state the exact billing name and address. Incorrect information may cause a delay in processing your order.

GIFT CERTIFICATES:

Gift Certificates must be redeemed online at www.tailwinds.com or by phone at 800-Tailwinds (800-824-5946). Orders exceeding the amount of the Gift Certificate must be paid with a credit card, and any unused balance will be placed in the recipient’s Gift Certificate account. Unused balances cannot be transferred and must be used toward a Tailwinds.com purchase. Tailwinds does not accept responsibility for lost or stolen Gift Certificates.

TAILWINDS, INC. WEB SITE AGREEMENT:

The Tailwinds.com Web Site (the "Site") is an online information service provided by Tailwinds, subject to your compliance with the terms and conditions set forth below. Please read this document carefully before accessing or using the site. By accessing or using the site, you agree to be bound by the terms and conditions set forth below. If you do not wish to be bound by these terms and conditions, you may not access or use the site. Tailwinds may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement on the site. You agree to review the agreement periodically to be aware of such modifications and your continued access or use of the site shall be deemed your conclusive acceptance of the modified agreement.

COPYRIGHT, LICENSES AND IDEA SUBMISSIONS:

The entire contents of the Site are protected by international copyright and trademark laws. The owner of the copyrights and trademarks are Tailwinds, its affiliates or other third party licensors. You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute, in any manner, the material on the site, including text, graphics, code and/or software. You may print and download portions of material from the different areas of the Site solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials. You agree to grant to Tailwinds a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sub-license, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to any public areas of the Site (such as bulletin boards, forums and newsgroups) or by e-mail to Tailwinds by all means and in any media now known or hereafter developed. You also grant to Tailwinds the right to use your name in connection with the submitted materials and other information as well as in connection with all advertising, marketing and promotional material related thereto. You agree that you shall have no recourse against Tailwinds for any alleged or actual infringement or misappropriation of any proprietary right in your communications to Tailwinds.

TRADEMARKS:

Publications, products, content or services referenced herein or on the Site are the exclusive trademarks or service marks of Tailwinds. Other product and company names mentioned in the Site may be the trademarks of their respective owners.

USE OF THE SITE:

You understand that, except for information, products or services clearly identified as being supplied by Tailwinds, Tailwinds does not operate, control or endorse any information, products or services on the Internet in any way. You also understand that Tailwinds cannot and does not guarantee or warrant that files available for downloading through the Site will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Site for the reconstruction of any lost data.

Tailwinds reserves the right to change, alter, and revise our site content, including images and prices without prior notice. Tailwinds makes every attempt to accurately depict product descriptions, images and pricing.

You assume total responsibility and risk for your use of the Site and the Internet. Tailwinds provides the site and related information "as is" and does not make any express or implied warranties, representations or endorsements whatsoever (including without limitation warranties of title or non-infringement, or the implied warranties of merchantability or fitness for a particular purpose) with regard to the service, any merchandise information or service provided through the service or on the internet generally, and Tailwinds shall not be liable for any cost or damage arising either directly or indirectly from any such transaction. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the service or on the internet generally. Tailwinds does not warrant that the service will be uninterrupted or error-free or that defects in the service will be corrected.

LIMITATION OF LIABILITY:

In no event will Tailwinds be liable for (i) any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the service, or any information, or transactions provided on the service, or downloaded from the service, or any delay of such information or service. Even if Tailwinds or its authorized representatives have been advised of the possibility of such damages, or (ii) any claim attributable to errors, omissions, or other inaccuracies in the service and/or materials or information downloaded through the service. In such states, Tailwinds liability is limited to the greatest extent permitted by law.

INDEMNIFICATION:

You agree to defend, indemnify and hold harmless Tailwinds, Inc. and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Site, by you or any person using your account and password; b) a breach of these Terms, or c) Content posted on the Service.

DISCLAIMER:

Your use of the Site is at your sole risk. The Site is provided on an "AS IS" and "AS AVAILABLE" basis. The Site is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance. Tailwinds, its subsidiaries, affiliates, and its licensors do not warrant that a) the Site will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Site is free of viruses or other harmful components; or d) the results of using the Site will meet your requirements.

EXCLUSIONS:

Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

TERMINATION:

Tailwinds may terminate or suspend your account and bar access to the Site immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the Site.

All provisions of the Terms which by their nature should survive termination shall include, without limitation, ownership provision, warranty disclaimer, indemnity, and limitations of liability.

GOVERNING LAW:

These Terms shall be governed and construed in accordance with the Laws of the State of California, United States, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding the Site, and supersede and replace any prior agreements we might have had between us regarding the Site.

CONTACT US:

If you have questions about these Terms, please contact us.