Top Service Rating

Top Service Rating
That’s right! Tailwinds.com has earned a Top Service Rating from Yahoo. This rating indicates that you can shop with complete confidence from Tailwinds.com. If something is wrong we’ll do our best to make it right. We believe that our excellent Customer Service has helped us to grow our customer base to over a quarter of a million satisfied customers.

Here is a sampling of what our customers are saying about our service.

Excellent: "This was my first time ordering from Tailwinds Inc and I was very pleased with the whole experience. It was easy to order and the shipment came faster than expected. I am pleased with my products and will be ordering from them again soon." P.F. Carrollton, TX

Excellent: "Very good price and quick shipping." K.C. Pineville, LA

Excellent: "They have a wide option of products and I was impressed with the prices...they have something in every price range. Easy to compare products and order. Shipping was fast and my product was very carefully packed. I would definitely recommend tailwinds!" S.G. Tulsa, OK

Excellent: "Phenomenal customer service! Within minutes of placing my order, I received a call to confirm my shipping method due to it being an over-sized item! Most companies would just take my money and run with it! Thank you to Tailwinds!" M.W. Hanford, CA

Excellent: "Package damaged in shipping but product untouched. Good packaging (box within a box) protected the wood propeller I ordered." J.D. Portland, OR

Excellent: "I would like to congratulate your team on the excellent service I received. I ordered a product last minute for a very special occasion at Centennial Airport and as promised Tailwinds made sure my order went out on time for express delivery just in time.” S.S. Englewood, CO

Excellent: "The wrong item was shipped the first time, but customer service was VERY helpful in getting the correct item to me (and I needed it replaced on extremely short notice, since it was a gift for a birthday).” R.V. Salem, OR

Excellent: "Good quality. Quick shipping. Customer service provided tracking information quickly.” S.G. Boston, MA

Excellent: “…I couldn’t be more pleased with the professional manner exhibited by each representative of your firm with whom I spoke. You are a terrific bunch of folks." J.V. Detroit, MI

Excellent: “They had the best price (by 20%!) and the shipping was super-fast. I will definitely do business with them again." K.G. Conway, AR

Excellent: “The selection was fantastic... unique items that I could not find anywhere else. It arrived well packaged and on time. I am very satisfied with my purchase." R.W. Rocky River, OH

Excellent: “The item purchased was a fantastic buy. It was a present for a friend and it turned on the tears with happiness. Price and quality was very good and shipping was super in speed and quality.” L.M. Port Townsend, WA

Excellent: “Super fast delivery and my stuff looks great!” J.C. Port Saint Lucie, FL

Excellent: “I have been very happy with every purchase I have ever made with this company. They have excellent customer service, quick delivery, and have been wonderful to deal with. I highly recommend them to anyone and will most certainly do business with them again.” L.A. Brownsville, OR

Excellent: M.C. Atlanta, GA

Excellent: “Just purchased some gifts for a family member retiring from the airlines. They arrived FASTER than I expected, all items were PERFECT and customer support was EXCELLLENT about paying attention to details and responding with updates. Would definitely buy from them again !!!! 5 stars !!!” G.D. Austin, TX

Excellent: B.M. Avondale, AZ

Excellent: “First time user of tailwinds, I will recommend your company. Fast and excellent service. Thank You.” D.C. Reddick, FL

Excellent: “This was my first experience with tailwinds.com and I am pleased to rate it as excellent in all categories. Shopping for the gift selected was effortless as all the available merchandise was well described. Ordering was simple, sale confirmation was quick and delivery of the gift was timely. I would recommend tailwinds.com to anyone.” G.M. Saint Clair, MI

Excellent: "The gift came very promptly. It was packed very well, and the quality of the item exceeded my expectations. Tailwinds gets my vote as an excellent place to shop for aviation gifts." B.D. Tucker, GA

Excellent: "I just want to thank you for the great service on my recent purchase on line. It was a rush order for my 14 year old nephew and he loved it. I definately will recommend you and use your services again. Thank you again." S.G. Lake Forest, CA

Excellent: "This company was extremely professional and helpful. I would recommend them to everyone. Great customer service! They make the customer fell important, just like a Nordstrom." A.R. South San Francisco, CA

Excellent: “My husband is a pilot and is doing a room with an airplane theme. The fan and propeller clock will fit nicely. Shipping was fast and the items arrived in good condition. Thank you!" L.S. Maple Lake, MN

Excellent: "Bonanza A36 wooden model airplane was absolutely gorgeous." S.M. Los Angeles, CA

Excellent: "Received the merchandise in good condition and was well pleased with it." R.H. Bellbrook, OH

Excellent: "Excellent shopping experience." K.C. Encinitas, CA

Excellent: "Excellent communication with pre-sales support." J.S.J. Oakdale, PA

Excellent: "Simply fantastic. The way online shipping should be." C.H. Corinth, TX

Excellent: "This is a great website with fun products for the aviation fan... thanks so much!" J.B. Sioux Falls, SD

Excellent: "Excellent service and will add the personal touch if needed." P.G. Phoenix, AZ

Excellent: "Was quite impressed with the level of PERSONAL customer service provided by Tailwinds ... a rare thing for most businesses today ... and even rarer happening from a website! Thank you." G.M. Cleveland,OH

Excellent: R.J. San Jose, CA

Excellent: "Great customer service, even though they had had a power outage right before Christmas." J.F. Springfield, MO

Excellent: L.S. Gwinn, MI

Excellent: E.G. Hixson, TN

Excellent: "I especially appreciated the quick response back to advise me that express shipping was not necessary in order to receive my package by Christmas. My order came quickly, just like they said and Tailwinds saved me a little money. Thank you." D.K. St. Louis, MO

Good: "Great prices. Some sites were charging about 50-60% more." S.R. Annandale, VA

Excellent: P.J. Chicago, IL

Excellent: "Delivery was faster than expected and service was great." R.V. Bridgewater, NJ

Excellent: J.U. Grand Junction, CO

Excellent: "As I stated before they are excellent. They go way above and beyond to satisfy their customers." C.P. Booneville, AR

Excellent: "...I would not hesitate to give Tailwinds my highest recommendation." M.S. Houston, TX

Excellent: W.W. Cupertino, CA

Excellent: G.S. Oklahoma City, OK

Excellent: C.M. Bridgeport, TX

Excellent: J.D. Ortonville, MN

Excellent: "Their service was excellent, but please let them know that their product was excellent." H.J. Conway, AR

Excellent: F.D. Burbank, CA

Excellent: "Overall, all went quite well for my last minute decision to purchase." S.L. Sudsbury MA

Excellent: "Easy to submit order, great website with all the info I needed. This was a last minute Christmas gift that arrived in great condition. Thanks!" L.I. Lauringbury, NC

Excellent: "Great job! The product was as described, delivered promptly, and in good condition." P.H. Jensen Beach, FL

Excellent: "I was EXTREMELY impressed with the service I received at Tailwinds." J.Z. Laguna Niguel, CA

Excellent: J.S. Chamberlain, SD

Excellent: "Customer Service responded promptly to my e-mail and my order arrived earlier than expected – packed extremely well." C.W. Hubbard, TX

Excellent: "They are fabulous! The product arrived in plenty of time for Christmas. I will definitely order from them again!" K.R. Savannah, GA

Excellent: S.J. Catonsville, MD

Excellent: B.I. Indiana, PA

Excellent: G.W. Alpine, NJ

Excellent: "I was really impressed with the speed with which they sent my order. And when I contacted their Customer Service by e-mail regarding their return policy, I got a friendly response within 8 hours, I would definitely recommend them to everyone for their prompt and friendly service." M.S. San Diego, CA


Ordering from Tailwinds is easy. We accept all major credit cards and PayPal orders with confirmed addresses.

Most in-stock items that are ordered with ground service are usually shipped within 2-business days of receipt of your order unless otherwise noted in the product description. We ship via FedEx, UPS and the U.S. Postal Service. You can expect to receive your order within 3-8 business days. The shipping costs for Alaska, Hawaii, APO and FPO addresses and outside the US may be more depending on what is ordered and how we ship. We will contact you via e-mail if shipping costs are higher. Your exact shipping charges will show up during the order process.

Tailwinds has a very fair and easy return and exchange policies. If a return or exchange is requested you can just email or call for a Return Authorization (RA) number. All returned or exchanged merchandise must be in new and unused condition and returned to Tailwinds within 30 days of delivery.

If you are visually or hearing impaired the Tailwinds staff is at your service. Call 800-824-5946

Remember, you can always call 800-TAILWINDS (800-824-5946) with any questions.