Ordering/Shipping/Returns/Exchanges
Ordering from Tailwinds is easy. We accept all major credit cards and PayPal orders with confirmed addresses.
Most in-stock items that are ordered with ground service are usually shipped within 2-business days of receipt of your order unless otherwise noted in the product description. We ship via FedEx, UPS and the U.S. Postal Service. You can expect to receive your order within 3-8 business days. The shipping costs for Alaska, Hawaii, APO and FPO addresses and outside the US may be more depending on what is ordered and how we ship. We will contact you via e-mail if shipping costs are higher. Your exact shipping charges will show up during the order process.
Tailwinds has fair and easy return and exchange policies. If a return or exchange is requested you can just email or call for a Return Authorization (RA) number. All returned or exchanged merchandise must be in new and unused condition and returned to Tailwinds within 30 days of delivery.
If you are visually or hearing impaired the Tailwinds staff is at your service. Call 800-824-5946
Remember, you can always call
800-TAILWINDS (800-824-5946) with any questions.
